FAQ – Frequently Asked Questions

📦 Is the product I want really available?

Yes! If our online store Eurobearing shows that the product is available, it means we have it in stock.

🛠 My product is not available. Can you help me?

If the product you are looking for is not available, we may still be able to assist you.
You can submit a request by clicking “Request a Quote” on our webshop eurobearing.eu.
Your Account Manager will check availability with one of our approved suppliers.

🔍 How can I perform a targeted product search?

Our Eurobearing webshop offers various ways to search for an item.
By using the search bar at the top of the screen, you can search by product name, partial product name, or product dimensions.
Simply click on one of the search results to go directly to the product page.

📏 Can I search for a product by its dimensions?

Yes! On our webshop eurobearing.eu, you can search by inner diameter, outer diameter, and width, both in millimeters and inches.

⏳ How can I check the real-time availability of a product?

The availability of products is updated in real-time on our webshop eurobearing.eu.
If you have any doubts, you can always contact our customer service team to confirm availability before placing an order.

💰 Where can I find the prices?

Most product prices are available directly on our webshop eurobearing.eu.
Shipping costs and taxes will be calculated once the products are added to the cart.

❓ I can’t find the price of an item.

If the price of the item you’re looking for isn’t available, you can request a quote by clicking “Request a Quote”.
We aim to send you a response via email within 15 minutes (during working hours).

📄 Can I download my invoices?

Yes! You can find your invoices in the “My Account” section after logging in.
The “My Invoices” section contains a full overview of paid invoices.
If you can’t find the invoice you need, contact our sales team at assistenza@eurobearing.eu.

📝 Can I request a pro forma invoice before making the payment?

Yes, you can request a pro forma invoice by contacting our sales team before proceeding with the payment.

💳 How can I pay? What payment options do you offer?

We accept:
✔ Bank Transfer
✔ PayPal, MasterCard, Visa
✔ Credit/Debit Cards & Prepaid Cards
✔ PayPal Later (Split your payment into three monthly installments)

All payment methods are free of additional charges.

🏦 Can I buy on credit?

Only approved B2B customers can buy on credit from our webshop eurobearing.eu.
Credit limits are determined by our finance department based on an external credit check.
If you’d like to purchase on credit, contact our sales department. Your Account Manager will help you apply for credit approval.

🛍 Can I purchase as a private customer without a VAT number?

Absolutely! Private customers can also purchase from our webshop eurobearing.eu without a VAT number.

💵 Can I pay cash on delivery?

Cash on delivery is not available unless this payment method has been specifically enabled by your Account Manager.

🚛 What are the shipping options?

We ship daily using GLS and DHL.
At checkout, you’ll see all available shipping options and costs, based on weight and delivery address.

📍 Can I send my order to a different address or directly to my customer?

Yes! We can ship orders to any address worldwide.
At checkout, you can specify a different delivery address. Shipping costs will be calculated accordingly.

⏳ What are the standard delivery times?

Delivery times vary depending on the destination and selected shipping method:
✔ Standard delivery: 2 to 5 business days
✔ Express delivery: 1 to 3 business days

🔎 How can I track my order?

Once your order has been shipped, you will receive an email with a tracking link.
You can also log into your Eurobearing account to check the order status and tracking details.

⚠️ What should I do if I receive a damaged or defective product?

If you receive a damaged or defective product, contact our customer service team immediately with your order number and a description of the issue.
We will arrange for a replacement or refund if necessary.

🔄 Can I return my order?

Yes, we accept returns within 14 days of delivery.
Items must be returned in their original packaging and unused.
Contact our customer service team to initiate a return request and receive further instructions.